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Chris Kiess
Chris Kiess

6.7K Followers

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Published in

Design Koans

·Aug 30

Help Us Build a Better Product Together

Koan #44 — I’ve stopped filling out surveys — you know, those ones where they ask you to evaluate your experience with a product. With all the digital (and real) products available today, I seem to get at least one of these each week. I used to feel a duty to complete each…

Design

3 min read

Help Us Build a Better Product Together
Help Us Build a Better Product Together
Design

3 min read


Published in

UX Collective

·Updated Aug 21

Digital personalization is so… impersonal

Calling it what it isn’t doesn’t change what it is — It was my birthday last week and I received the usual plethora of birthday wishes from family and friends. While I find these wishes to be a subtle (and somewhat annoying) reminder of my increasing age, I still welcome the opportunity to interact with the people who do choose to…

Technology

6 min read

Digital personalization is so… impersonal
Digital personalization is so… impersonal
Technology

6 min read


Jul 31

My Rock Bottom with Star Ratings

An Unrated Tale of Rating Addiction — I don’t know how it got as far as it did. It was just a little bit when I started — a review here, a star rating there — something to get me through that next product purchase or dinner with friends. At some point in time, it all got…

Design

6 min read

My Rock Bottom with Star Ratings
My Rock Bottom with Star Ratings
Design

6 min read


Published in

Design Koans

·Jul 25

It’s Time to End Our Obsession with User Engagement

Koan #43 — Engagement. We’ve been hearing this term thrown about for years. We want our students to be engaged. We want employee engagement. Hell, I’ve even seen the call for “spousal engagement,” (which does not refer to a “wedding engagement”). Now, I’m hearing product managers parrot the term in meetings. They say…

Design

4 min read

It’s Time to End Our Obsession with User Engagement
It’s Time to End Our Obsession with User Engagement
Design

4 min read


Published in

Prototypr

·Jun 29

UX Design: A thankless profession?

We are trees falling in forests with no one to hear our fall — Have you ever had one of those sprint demos where it seems everyone is congratulated for their efforts except for the design team? Let me take a guess. Pretty much all of them, right? You wait anxiously through the meeting for that point that always seems to come near the…

Design

10 min read

UX Design: A thankless profession?
UX Design: A thankless profession?
Design

10 min read


Published in

Design Koans

·Jun 14

Nobody Listens to UX

Koan #42 — “If they just would have listened to the team, to UX, we could have saved them so much heartache and work!” My colleague was working on her second cup of coffee and clearly fired up for our routine morning check-in as she recounted a story I had heard so many…

Design

3 min read

Nobody Listens to UX
Nobody Listens to UX
Design

3 min read


Published in

Design Koans

·Jun 8

A Sad Day for You or The User?

Koan #41 — The design was going south on me. Maybe you know what I’m talking about here. You’ve probably had this happen to you before. Once the idea comes and you have the vision, once you work up that perfect design (there is no such thing), a product manager comes along and…

Design

2 min read

A Sad Day for You or The User?
A Sad Day for You or The User?
Design

2 min read


Published in

Design Koans

·May 26

On the Origin of Our Products

Koan #40 — The other day, I was monitoring my wife’s weekly laundry routine. I counted 5 loads of laundry and timed it at more than 8 hours until everything was cleaned, folded and placed back in its respective spot. Maybe that’s normal for a standard 21st-century wardrobe. After all, you have your…

Design

4 min read

On the Origin of Our Products
On the Origin of Our Products
Design

4 min read


Published in

Design Koans

·Feb 23

Sorry, You Just Weren’t a Fit

Koan #39 — “We want to ensure we hire someone who is a culture fit.” “I don’t think she’ll fit in with our culture.” I’ve heard these types of statements too many times over the past several years. They seem to arise in relation to defining requirements in a new candidate for a…

Design

3 min read

Sorry, You Just Weren’t a Fit
Sorry, You Just Weren’t a Fit
Design

3 min read


Published in

Design Koans

·Jan 31

The Ones We Turn Away

Koan #38 — My colleagues and I were all nodding and smiling at the candidate. Occasionally, one of us would ask a pointed question as she walked through her latest project. …

UX

3 min read

The Ones We Turn Away
The Ones We Turn Away
UX

3 min read

Chris Kiess

Chris Kiess

6.7K Followers

Healthcare User Experience Designer in the Greater Chicago area

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