This is true, Chris. It is often very difficult for a team to distinguish who the true user is. This becomes somewhat layered in healthcare. And of course, the out-of-the-box products often exacerbates the situation all the way around.

Healthcare User Experience Designer in the Greater Chicago area

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store